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Frequently Asked Questions

We welcome you to read our Frequently Asked Questions at Rawhide Ranch! Below, please also find our Registration and Liability Forms available for download.


2017 Rawhide Ranch Forms

Holler Hoppin' Zip Lines Waiver

Holler Hoppin' Zip Line Health History Form

What policies should I be aware of?

Cancellation Policy: A 30 day cancellation prior to reserved date is required for refund of deposit. If you cancel after the 30 day deadline, your deposit will be returned to you in Gift Certificate form which will be good for one year. A gift certificate from a cancellation will be valid after your cancelled check in date. If you cancel with in 48 hours of check in time, your deposit is void and nonrefundable. Due to clerical work, merchant fees, loss of potential income, a minimum cancellation fee of $20 per room in the Buck Inn or Brouse House and a $100 fee for the Ranch House.


Check-in Policy: The ranch is a small business and unable to staff the front desk/office 24 hours a day. This is why we have check in hours between 3 pm and 5:30 pm. If you are arriving later than 5:30 pm we ask that you call ahead to notify the office and receive the after hours check in procedure. This procedure includes finding an envelope with your name on it, instructions to your room and your temporary key. This key does not directly correspond to a room so the only way you know which room the key belongs to is by opening the envelope or by remembering the room name on your reservation.


Smoking policy: We do not allow any smoking in our buildings, but outside is perfectly fine and not a problem. We do ask that if members of your group smoke, that care and consideration is used in disposing of smoking materials after finished. This is important to the maintenance of our property and the safety of all our guests. There is a $200 fine if caught or evidence of smoking in the rental units is found.


Pet Policy: Due to our liability and investment with our horses, we cannot take the risk of allowing any pet on the property. If you are discovered to have a pet, you will be charged $100 and asked to remove the animal from the premises.


Activity Reservation (zip line) cancellation policy: There is a 2 hour cancellation policy. This gives up to two hours of our scheduled activity time to change in any way or cancel your reservation without being charged. If you cancel with in 2 hours, the card you made the reservation with will be charged the full amount. If you adjust/change your reservation with in those 2 hours, the difference will be charged.


Activity Weather Related Cancellations: We may experience weather or maintenance delays from time to time. If we cannot accommodate you within one hour of your scheduled departure time, you will not be charged and will be given the option of rescheduling. Please keep in mind that if it is raining where you are, it might not be raining where we are. Do not assume we have cancelled zips due to weather, you know what happens when you assume.


Ranch guest activity discount: The ranch guest discount applies only to those who are physically staying the night on the ranch property. We are happy to offer this discount the full day you check in until the full day that you check out of ranch lodging. When weather turns sour and the ranch cancels activities, the guest discount will be extended to a future reservation when full payment of that activity is paid within guest discount parameters.


Onsite staff: Again, the ranch is a small business and we are unable to staff the main office 24 hours a day. Though the office is not staffed, ranch employees do live on site. The onsite living quarters is attached to the office. These staff members are your first contact if you have a problem or a need. In case the onsite folks are off the property when you are in need, there are a list of ranch staff and phone numbers on every entry door to lodging units along with the front door of the office.


Ranch

Can you swim at the ranch?           
     No, we do not allow swimming at the ranch. There are two ponds on the property for fishing and viewing, but we do not allow swimming. The Brown County State Park does have a wonderful public pool that all of our guests rave about and the local YMCA offers day passes to their indoor pool. We can provide you with the contact information if you desire.

Do you allow pets?         
     No. Due to our liability and investment with our horses, we cannot take the risk of allowing any other pet on the property. If you are discovered to have a pet, you will be charged $100 and asked to remove the animal from the premises.


Do you allow alcohol?           
     Yes, though we are not allowed to distribute or provide it to you unless we have obtained a permit for a special event.  We have recently added the Dude String Saloon that will be open for private events and parties.

Will there be a bonfire or campfire?           
     We build the campfires for the guests at some point through the day. It is up to the guests to light and enjoy them. The wood is provided and near each campfire site. Guests of the Ranch House are responsible for building and lighting the fireplace.

Lodging

I have read that check in is between 3 and 5pm, does that mean I have to be there between those times?            
     No, we have after hours check-in procedures in place if you are not able to make it before the office closes. We do request that you let us know if you’ll be arriving after hours so that we can put those in place for you. We will strive to have your room ready by 3 pm.

What happens to your overnight reservations if it rains?            
     We are unable to control the weather and will operate like a hotel regarding reservations. We do not refund or allow last minute changes due to the weather. We will then go by our cancellation policy.

Is the Buck Inn climate controlled?          
     Yes, the Buck Inn is heated and air conditioned according to the season.

Do you provide the linens?          
     Rooms in the Buck Inn, Brouse House and Ranch House are similar to a hotel.  Each has a separate bathroom, and we provide the bed and bath linens. 

Do you have daily housekeeping?          
     No, we clean before and after your visit, unless it is an extended stay, then we will tidy up your room upon request. If you require fresh linens in the ranch house, we provide a washer, dryer and supplies, you may take care of your own linens. Buck Inn guests need to have their bath linens outside their door by 11 am if they require fresh linens.

I have a family of 7 can I put an extra person in my room?
     Due to our zoning and occupancy codes, we can only allow the amount of people the room is designed to hold.

How does the common area work?           
     The common area of the Buck Inn is like the lobby of a hotel. All guests have equal rights to the center and all guests should keep in mind that they need to share, unless you have rented the entire Buck Inn and the whole place is yours.  We appreciate your respect and courtesy for other guests.

Do you allow smoking?           
     We do not allow any smoking in our buildings, but outside is perfectly fine and not a problem.  We do ask that if members of your group smoke, that care and consideration is used in disposing of smoking materials after finished. This is important to the maintenance of our property and the safety of all our guests.

Do you have televisions in your rooms?           
     No, we do not have any televisions in our facility. 

Do you have cabins?           
     We have two cabins; The Ranch House and The Brouse House. The rest of our lodging is in the Buck Inn. Take a look at our lodging pages.

Food

Do you provide food?          
     Yes! The Banded Rooster is our dining hall located on the first floor of the Buck Inn. Please follow this link for more information. 

Are there cooking facilities in the Buck Inn?           
     In the common areas there are two microwaves and two refrigerators. These are for common use and guests should keep in mind that their fellow guests need fridge space too. 

Are there grills on the property?           
     We have charcoal grills for you to use. If it is a busy weekend, you may have to share or take turns using the grills. We only supply the grill, so you would need to bring all other supplies; charcoal, grilling utensils, lighter and such.

Where is the closest restaurant or grocery store?            
     We are located 3 miles from downtown Nashville, Indiana. You will find a grocery store and plenty of eateries located a short drive away. Most of our guests make reservations for breakfast and lunch on the ranch. 

Can I cook on the campfires provided?           
     Most definitely. You are welcome to bring supplies for whatever you like to cook over the fire. 

Can I cook in the Buck Inn if I bring equipment?           
     No, we are unable to allow guests to bring any kind of cooking device. One reason is for safety, due to fire hazard, and another is the smell factor. If a customer cooks something in the common area of the Buck Inn everyone will smell it. What smells good to you may not smell pleasing to another.  We appreciate your consideration of others.

Holler Hoppin' Zip Lines
My child is 59 pounds, can he still zip? 
      No, all participants must be between 60 and 275 pounds. We will weigh each and every participant that comes to zip. If they are not 60 pounds, they will not be able to participate and you will not receive a refund. The zip lines simply will not work properly if participants do not have the minimum weight.

How long is your longest zip line?
     The longest zip is a little over 300'. 

How tall is your tallest zip?
      It is called Holler Hoppin for a reason, you are zipping over the ravines (hollers) of the ranch property. The ground falls away from you as you zip and then returns when you land. The highest point in the middle is about 40'.

How many steps are there?
     If you are concerned with stairs or steps, we are concerned with your safety participating in this activity. Holler Hoppin' uses gravity and the participant applies the brakes. Gravity will slow you down but it is up to the participant to stop themselves by landing with their feet and taking a couple of steps to stop the momentum. We like to compare the landing with parachuting or jumping off of a swing. 

How much walking is involved? 
      Again, if you are concerned with walking any terrain we are concerned with your safety participating in the activity. There are short hikes between zips and you will walk up a slight incline. You also will be required to stand on your feet for periods of time as you are waiting for your turn on the zip. This wait could be on the ground or on a platform in a tree. 

Will I be charged when making the reservation?
     Maybe. When making a reservation, we are holding those spots on the zip tour just for you. We are turning other customers away. We use the credit card to hold your reservation. You have up to two hours before your scheduled zip to change or cancel your reservation without being charged. The zip tour will leave at the scheduled time, if you are more than 5 minutes late, we will charge the card. When you arrive, we accept credit card, cash or checks (with photocopy of id) as payments and your group can pay in any combination. We are not in the business of charging people when they do not participate and don’t like to do that, so please be mindful of this policy. It does not make us feel good to charge for people being late or not showing up but in order to properly run an appointment business, this is required. 


Ranch

Can you swim at the ranch?           
     No, we do not allow swimming at the ranch. There are two ponds on the property for fishing and viewing, but we do not allow swimming. The Brown County State Park does have a wonderful public pool that all of our guests rave about and the local YMCA offers day passes to their indoor pool. We can provide you with the contact information if you desire.

Do you allow pets?         
     No. Due to our liability and investment with our horses, we cannot take the risk of allowing any other pet on the property. If you are discovered to have a pet, you will be charged $100 and asked to remove the animal from the premises.


Do you allow alcohol?           
     Yes, though we are not allowed to distribute or provide it to you unless we have obtained a permit for a special event.  We have recently added the Dude String Saloon that will be open for private events and parties.

Will there be a bonfire or campfire?           
     We build the campfires for the guests at some point through the day. It is up to the guests to light and enjoy them. The wood is provided and near each campfire site. Guests of the Ranch House are responsible for building and lighting the fireplace.